Terms & Conditions

Priority Earth - TERMS & CONDITIONS

Returns Policy

You may return faulty items within 7 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item). At no stage, are used item
s eligible for
 return.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us within 7 days from receiving your goods with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We ship within Australia for a flat rate fee of $10*. Unfortunately, we do not ship internationally at this stage.

*This flat rate excludes wholesale orders. All wholesale orders will be calculated independently.

Once orders are placed, we will do our best to ship as soon as we can.